Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
The People behind the scene
Meet our team
A collective of innovative minds and spirited individuals, committed to bringing their best in a dynamic and supportive workspace.
Kenji Yamamoto
Founder & CEO
Former co-founder of ACME company. Early staff at XYZ. Loves coffee & morning runs.
Samira Yusuf
Founder & CEO
Former co-founder of ACME company. Early staff at XYZ. Loves coffee & morning runs.
Mikko Virtanen
Founder & CEO
Former co-founder of ACME company. Early staff at XYZ. Loves coffee & morning runs.
Join Us Today
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Reach out to us for more insights and stories about Tainan.
Your journey to understanding Tainan starts here. We are eager to share our knowledge and help you explore the rich culture and history of this beautiful city.